To recommend that progressions by Southern Rail have exacerbated matters for handicapped travelers (No certification of assistance for incapacitated travelers, 17 January) is significantly deceptive. There are more staff on trains who are currently more centered around helping travelers than any other time in recent memory. We are focused on making our administrations more available and have a reasonable framework set up to help handicapped travelers and those with confined portability make their trip.
Southern Rail works on a Victorian foundation that was not planned initially in light of the requirements of debilitated individuals. Be that as it may, with each change we make – whether purchasing another prepare, redesigning a station or changing how we function – we are expanding and enhancing availability to the railroad with the point of getting every one of our travelers where they need to be, securely and on time.
Chief, Govia Thameslink Railway